Frequently Asked Questions
Everything you need to know about your KEEN journey.
How do I find the right size for my KEEN shoes?
Most KEEN footwear runs true to size, but our hiking boots and sandals often feature a wider toe box for comfort. We recommend checking the 'Fit Tip' on each product page for specific sizing advice.
What is the KEEN warranty policy?
We stand behind our products. KEEN offers a one-year warranty from the original date of purchase against manufacturing defects in materials and workmanship.
How should I clean my waterproof sandals and boots?
Most of our water sandals are machine washable on a gentle cycle with mild detergent. For leather boots, use a damp cloth and a specialized leather cleaner to maintain the integrity of the waterproof membrane.
What are your shipping options and delivery times?
We offer standard ground shipping which typically takes 3-7 business days. Expedited and overnight shipping options are also available at checkout for faster delivery.
What is your return and exchange policy?
If you are not 100% satisfied with your purchase, you can return your unworn items within 30 days of delivery for a full refund. We provide a pre-paid return label for your convenience.
Are KEEN shoes slip-resistant?
Many of our work and utility styles are rated for slip resistance. Look for the 'Non-Marking Rubber Outsole' and specific safety ratings in the product descriptions for professional-grade traction.