Returns & Exchanges
We want you to be fully satisfied with your KEEN footwear, which is why we offer a 30-day return policy on all unworn items in their original packaging. If your gear isn't the perfect fit for your next adventure, we make the return process simple and hassle-free.
Start Your Return
Visit our online Returns Center and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Select your reason for return and download the prepaid UPS shipping label provided by our system to ensure easy tracking and processing.
Pack Your Gear
Place the unworn footwear in its original shoe box and secure it inside a sturdy shipping carton, then affix the prepaid label to the outside.
Drop Off and Refund
Take your package to any authorized UPS location; once we receive and inspect your items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing